CIELA · Necklaces FAQ
About your necklace
Choosing the length, finding your fit and caring for your piece.
Is a chain included?
Check the product description and selected option for the chain supplied with your necklace. Pieces described as pendant only are supplied without a chain. If you are unsure what is included, please contact CIELA before ordering.
How do I choose the right necklace length?
Compare the stated length with a necklace you already enjoy wearing, measured from the clasp to the opposite end. You can also place a soft tape or piece of string around your neckline to preview where it will sit. The final position depends on your neckline and the size of the centrepiece.
Can I adjust the length or remove the centrepiece?
This depends on the design. Check for a stated extender or adjustment points; some necklaces have a fixed centrepiece that cannot be transferred to another chain. For a different length, please contact CIELA before ordering so we can check what is possible and advise on any cost or timing changes.
How should I care for my necklace?
Remove it before showering, swimming, exercise and sleep. Let perfume and skincare dry before putting it on. After wear, wipe gently with a clean, soft cloth and store it separately with the chain laid out to help prevent tangles. Take care when removing scarves or knitwear around fine chains and settings.
Are the diamonds certified and the metal hallmarked?
CIELA centre diamonds of 0.50ct and above are supplied with an IGI grading report. This threshold applies to each centre diamond, not the total diamond weight of the piece or pair. Each report covers the specified diamond, rather than every smaller stone in the jewellery. Precious-metal jewellery is independently assayed and hallmarked where required.
Learn about IGI reports and UK hallmarking.
When will my order be dispatched?
Check the estimate beside the Add to Cart button for your selected piece. In Stock jewellery that is ready can leave in as little as 1–2 working days; pieces awaiting UK hallmarking usually need 10–15 working days. Made to Order pieces generally need 4–5 weeks.
These are preparation times before dispatch. The product-specific estimate takes priority; delivery time follows separately.
Is delivery complimentary?
Yes. UK delivery is complimentary with no minimum spend, using Royal Mail Special Delivery. Estimated UK delivery is 3 working days after dispatch, subject to carrier delays.
Delivery is also complimentary to available destinations in Europe and North America. Delivery after dispatch is estimated at 3 working days for Europe and 5 working days for other available destinations. CIELA covers applicable import duties and import taxes. You will not be charged these separately at checkout or on delivery. Available destinations are shown at checkout.
Can I return my necklace?
You can request a return for an eligible necklace within 30 calendar days of signed-for delivery. Eligible UK returns are free, with Royal Mail home collection available. International change-of-mind return postage and related customs charges are the customer’s responsibility.
Standard Made to Order pieces remain eligible under our normal returns conditions. Personalised, engraved, specially resized and bespoke pieces are excluded from change-of-mind returns. Your rights if an item is faulty, damaged or not as described are unaffected.
Please contact CIELA for return instructions. Returns policy.
Can I add a gift box and a personal message?
Each item can have its own complimentary CIELA gift box, or you may combine items in one box if they fit safely. A personalised greeting card is also complimentary. Select the services on the product page and review them in your cart. Your card can include a photo, a message of up to 200 characters, or both.
